practice final exam 11-16

di modul ini sya dapet:

Max point : 73
earned point : 57
percentage : 80,3 %

soal dan jawaban lengkapnya di sini

ini soalnya :
1. What are two characteristics of the IEEE 1284 parallel interface standard?
* The two available operative modes are EPP and ECP
* Bi-directional communication is allowed
2. The corporate security policy states that all remote connections use only secure tunnels for transport of data. Which encryption technique secures data traveling across the public Internet as if it were traveling across the corporate LAN?
* VPN
3. What are two problems that are caused by setting an incorrect boot order in the system BIOS?
* The computer displays an "Invalid Boot Disk" error after POST
* The computer displays a "Missing NTLDR" error after POST
4. A call center technician receives a call from a customer who wishes to add more memory to a laptop to increase graphics performance. Which type of memory should be installed?
* RAM
5. The production manager of a small company is experiencing slow performance in a laptop. What should a technician try first in order to correct the problem?
*Defragment the hard disk
6.Which safety precaution should an installer take when installing cable in the ceiling of a building?
* Wear thick gloves to minimize damage to the cable
7. Several messages sent to the network administrator are reporting that access to a secure server using HTTPS is failing. After checking recent updates to the company firewall, the administrator learns that the firewall is blocking HTTPS. Which port should be opened to solve the problem?
*22
8. Which action should be taken first if a card key is lost or stolen?
*Disable the lost card key.
9. Engineers are designing a security scheme to allow only authorized persons to access the facilities of a national bank. Which security control measure provides the most secure solution for employee identification?
*biometric devices
10. Refer to the exhibit and consider the advertisement that is shown. Based on the advertisement, which statement is accurate regarding this motherboard?
*The Intel Core i7 processor supports a maximum bus speed of 1600MHz
11. A technician has been asked to connect a new scanner to a computer. Which interface provides the fastest transfer of data?
*USB 2.0
12. A technician has been asked to develop a physical topology for a network that provides a high level of redundancy. Which physical topology requires that every node is attached to every other node on the network
*mesh
13. Which three ports should be left open to avoid filtering e-mail traffic?
*25
*143
*212
14. What is the highest risk associated with improperly charged or mishandled batteries?
*The battery can explode.
15. A network administrator has been informed about a problem with the network printer. What is the most reliable way to prevent print jobs from being added to the queue while the printer is being repaired?
* Stop the print spooler
16. A Windows Vista computer does not display the thumbnail views of two windows that are currently minimized in the taskbar when the mouse pointer is placed over the appropriate tile on the taskbar. What is a possible solution to this problem?
* Enable the Graphics Options "Tray Icon" in the Taskbar and Menu Properties window
17. Which Startup type must be selected for a service that should run each time the computer is booted?
* automatic
18.The network manager decides to implement a simple security solution to the company WLANs. Which wireless security technique should the manager take to hide the WLAN id from any access point?
* Disable the broadcast of the SSID on the access point
19. When upgrading a CPU what must be applied between the new CPU and the heat sink/fan?
* thermal compound
20. A technician is trying to explain USB 1.1 and USB 2.0 to a user in terms of speed. The user is having problems comparing the two standards based on the values expressed in Mbps. Which explanation can the technician use that will best describe the relationship?
*USB 2.0 is forty times as fast as USB 1.1.
21. A technician is working on a laptop with a touchpad that fails to work. Which two actions can the technician take to try to repair the problem?
* Enable the touchpad in the system BIOS
* Ensure that the operating system has the correct driver for the touchpad
22. Which Windows hard drive partition is referred to as the C: drive?
* the first primary partition
23. A computer has been relocated and all the cables reconnected. When the computer is powered on, the correct POST audio signals are heard and the hard drive LED shows disk activity. However, the monitor fails to display anything. What are two possible causes of this problem?
* The monitor Power Scheme settings are incorrect.
* The monitor cable connector is loose or disconnected because the retaining screws are missing
24. A technician has installed a third party utility that is used to manage a Windows XP computer. However, the utility is unable to startup automatically whenever the computer is started. What can the technician do to resolve this problem?
*Change the startup type for the utility to Automatic in Services
25. Refer to the exhibit. What type of partition arrangement does this Windows XP computer have on its hard di
*3 logical, 1 extended, 1 free space, 1 primary
26. Which two hazards are related to fiber optic installations?
* glass splinters that can penetrate the skin
* risk of explosion when installed close to combustible substances
27. Which interface can transfer data at a maximum speed of 480 Mbps?
*USB 2.0
28. A company has a preventive maintenance policy that requires every computer have a new restore point created every six months. How can a technician create the restore point?
*Go to Start > All Programs > Accessories > System Tools > System Restore > Create a restore point
29. For a default installation of Windows XP Professional, which two settings are customizable?
*regional settings
30. Refer to the exhibit. Which utility has the IT department started on each computer?
* Defragment
31. Refer to the exhibit. The IT department requested a new set of memory chips to upgrade the old laptops. A picture of the memory chip required is attached to the purchase order so the correct item can be bought.
Which type of memory module is the IT department expecting to receive?
* SODIMM
32. Which two characteristics describe a software firewall?
* It typically protects only the computer it is installed on.
* It uses the CPU in the host computer
33. Which feature is characteristic of the ntbackup command?
* It can be executed from a batch file.
34. Which recommendation should be observed when replacing existing memory?
* The new memory should be as fast or faster as the cache found in the processor.
35. Refer to the exhibit. Based on the information shown, which statement is true?
* The only PC allowed on the wireless network is the one with the MAC address 00:05:4E:49:64:87

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practice final exam 1-10

Di modul ini nilai sya

Max Points: 101

Earned Points: 80

Percentage: 79.2%

tepatnya salah 11 soal , jadi tolong di cek lagi jangan di tiru smua.. ini cuma mau ngebantu posting soal.
soal jawaban lebih lengkap di sini
iini soalnya :

Maxx point :101
earn point : 80
percentages : 79.2%

1. Refer to the exhibit. What type of device is highlighted in white?

*touch pad

2. Refer to the exhibit. Which type of removable media is depicted?

*flash drive

3. A user is experiencing slow print rates when printing files that contain large complex graphics. What could be done to improve performance?

Change the printr cabling from paralel to serial

4. A technician has installed a new sound card in a PC but it is not operating correctly. Where should the technician look to investigate driver problems?

*Device manager

5. Which type of power connector is used to connect devices such as optical drives and hard drives?

*P8

6. A technician installed Windows XP on a 20 GB SCSI drive but when the computer is started a NTLDR error message is displayed. Based on this information which file was most likely corrupted during installation?

*NTBOOTDD

7. Which program checks for installed hardware during the Windows XP boot process?

*NTLDR

8. Which Registry file contains information about all software that is installed on a Windows XP computer?

* HKEY_LOCAL_MACHINE

9. Which two security tasks should be included in a computer preventive maintenance plan?

* an update of spyware removal tools

* an update of antivirus scanner software

10. A customer is considering an inkjet printer to print batches of colored documents that will be immediately stacked and packaged for shipping. What advice should a technician give the customer?

* Immediately after printing, the ink is wet

11. A technician is repairing Windows XP and wants to keep all of the application settings in the operating system. The technician is using the Repair XP option and has rebooted the computer. A message appears on the screen stating "Press any key to boot from the CD or DVD." What should the technician do?

* The technician should ignore the message and allow XP to repair the operating system without deleting any of the applications

12. A technician has replaced a failing floppy drive. While testing the new drive, the technician notices that the floppy drive light remains lit constantly. What is most likely the cause of the problem?

* The ribbon cable is installed incorrectly

13. A student wishes to buy a computer suitable for game playing. What CPU speed would be appropriate for game playing?

*3 GHz

14. A customer requests advice about the type of storage device to use for 20 new computers. For which two conditions should SSDs be recommended as replacements for magnetic hard drives?

* external flash drives that are required to be connected by USB

* locations where redundant disks are required to appear as one logical disk to the operating system

15. A technician powers on a computer and opens a web page. A message that the web page could not be found appears. After checking the URL, the technician verifies that this is the problem that was reported by the computer owner. What would be the next step in the troubleshooting process for the technician

*Verify the computer IP address information

16. What characterizes a DDoS attack?

* Many hosts participate in a coordinated attack

17. Which two ports on a laptop allow connection or removal of external devices, such as hard drives or printers, without powering off the computer?

* USB

*VGA

18. What are two functions of a VPN gateway?

*establish secure VPN connections

* manage VPN tunnels

19. At which TCP/IP model layer would a MAC address be found?

*network access

20. A technician wishes to boot a computer using a CD-ROM that contains a limited operating system and diagnostic utilities. Where would the technician set the boot order for the PC?

*BIOS

21. A customer wants to produce video recordings to sell to the public. Which two types of media should be used to accomplish this type of recording?

* DVD+/-R

* BD-R

22. A customer complains that a scanner has suddenly stopped producing clear images. Which preventive maintenance task has the customer most likely forgotten to do?

* visually inspect the scanner glass

23. A computer can access devices on the same network but can not access devices on other networks. What is the probable cause of this problem?

* The computer has an invalid default gateway address

24. What is the best way to fully ensure that data is unable to be recovered from a hard drive?

* formatting the drive

25. The current IP configuration of a small company is done manually and is time-consuming. Because of increased network growth, a technician needs a simpler way for IP configuration of workstations. Which service would simplify the workstation IP configuration task?

* DHCP

26. Which network device uses a MAC address table to segment the network?

*switch

27. Which type of standard interface allows users to connect and disconnect peripheral devices while the computer is running without having to restart?

* PATA

28. A user believes that a data file on a Windows XP computer has been corrupted. Which utility can provide the best information about the data file?

* CHKDSK

29. A customer is experiencing repeated paper jams on a laser printer. Which quick solution might correct this problem?

*Power cycle the printer

30. When a Windows XP computer has completed the POST for each adapter card that has a BIOS, what is the next step during the boot sequence?

* BIOS reads the MBR

31. A customer is angry and calls to complain that the service scheduled on his computer took longer than expected. The technician reviews the work order and notices that the service was performed by a new employee. How should the technician respond?

*Listen to the complaint and then apologize for any inconvenience caused by the lengthy service on the computer

32. Refer to the exhibit. Which two port types are shown in the graphic?

*network

*USB

33. Which power mode should be used by a laptop so that all the data is saved, all the applications the user was working on are left open, and there is no power used by the laptop?

*hibernate

34.When starting a computer, a customer can no longer select two of the operating systems that are installed. Which file may be corrupted and causing this error

*BOOT.INI

35. The technician has been asked to upgrade the printer driver for an old printer. What is the best source for a new driver?

* manufacturer's website

36. A network specialist has been hired to install a network in a company that assembles airplane engines. Because of the nature of the business, the area is highly affected by electromagnetic noise. Which type of network media should be recommended?

*UTP

37. In the event of a catastrophic system or hardware failure, which Windows XP utility provides a framework for saving and recovering the operating system?

*System Restore (SR)

38. What guideline should be followed when establishing a password security policy?

* An expiration period should be established so that passwords frequently change

39. A new application fails to install from a CD known to be virus-free and compatible with the operating system. What is a possible solution to this problem?

* Run the installation application under Windows XP compatibility mode.

40. A user cannot log in to the network with a computer that worked yesterday. Other computers on the same network are working fine. Which troubleshooting process would be most logical to try first?

* Use Device Manager to check for a resource conflict

41. A technician is explaining the differences between inkjet printers and laser printers to a customer. Which two comparisons should the technician make?

* Inkjet printers are less expensive than laser printers.

* The laser printer output is dry after printing, but an inkjet printer may still have wet ink on the paper after printing.

42. Which three tasks should a computer preventive maintenance plan contain?

* the defragmentation of the hard drive

* an update of antivirus and other protective software

* an evaluation of the methods for gathering information about problems and the solutions to be implemented

43. A call center technician is on a call with a customer when a colleague indicates that there is something to discuss. What should the technician do?

* Interrupt the customer and ask whether the customer would mind going on hold for a few minutes

44. What should always be done prior to replacing components that are not hot-swappable in a laptop?

* Unplug the laptop and remove the battery

45. Which protocol adds security to remote connections

*SSH

46. A customer is upset and wants to speak to a specific technician to resolve a problem immediately. The requested technician is away from the office for the next hour. What is the best way to handle this call?

* Make an offer to help the customer immediately, and advise the customer that otherwise the requested technician will call the customer back within two hours.

47. A technician is designing a hardware preventive maintenance plan for a company. Which strategy should be included in the plan?

* Schedule and document routine maintenance tasks.

48. A technician is planning to convert a file system from FAT32 to NTFS. What step should be taken before doing the conversion?

Create a complete system backup.

49. A technician is troubleshooting a computer that is experiencing hardware failure detected by the BIOS. What is one way this failure is indicated?

* The computer emits a pattern of beeps indicating the failing device

50. A customer used the convert.exe utility to take advantage of NTFS security features. The customer later discovered that the application on the computer can only read FAT32 files. After the hard drive was formatted back to FAT32, the customer noticed all of the data files are missing. What should the customer do next?

* Restore the data files that were backed up in preparation for the conversion

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IT essential 4.1 chapter 16

1
A computer user cannot access the Internet. A technician, attempting to resolve the problem, can ping the proxy server, but Internet access is still denied. What is the problem?
#The computer browser proxy server settings are wrong.

2
What are two features of Windows Vista Backup? (Choose two.)
#The backup files can be saved to another connected computer or server.
#The backup files have an extension of .bkf and a maximum uncompressed file size of 200 MB.

3
On a computer in the lab, a student can access e-mail. However, from a laptop that is owned by the student, the wireless connection to the e-mail server fails. What is the problem?
#Windows Firewall is blocking the port that is used by the e-mail application.

4
A network administrator has noticed that users without administrative rights are installing unauthorized applications on the Windows Vista computers. What could the administrator do to prevent the installation of these applications?
#Reinstall the operating system and use the 64-bit version.

5
Windows XP should be updated on a regular basis. In which situation should automatic updates be disabled?
#Users accessing the network using a dial-up connection need to control when the updates are downloaded and installed.

6
Which encryption technology provides secure tunnels?
#VPN

7
A network technician has received several reports regarding missing and corrupted information on a company file server. Which course of action can the technician use to investigate any unauthorized network access?
#Audit the event logs on the server to check for unauthorized network access.

8
A business has a policy to automatically update and run the antivirus software on all computers each day. When is the best time to perform this security maintenance?
#when the computers are not being used

9
Refer to the exhibit. Which Firewall Settings tab would be used to allow an FTP connection through a Vista-based computer?
#Advanced

10
Which simple wireless configuration technique can make the network invisible to unauthorized users?
#Disable SSID broadcasting.

11
Which two file-level permissions allow a user to delete a file? (Choose two.)

#modify
#full control

12
Which two characteristics of network traffic are being monitored if a network technician configures the company firewall to operate as a packet filter? (Choose two.)
#ports
#protocols

13
Port triggering has been configured on a wireless router. Port 25 has been defined as the trigger port and port 113 as an open port. What effect does this have on network traffic?
#All traffic that is sent out port 25 will open port 113 to allow inbound traffic into the internal network through port 113.

14
Which Windows XP command initiates a backup from the command line?
#ntbackup


15
Which two advantages are attributed to a hardware firewall when compared to a software firewall? (Choose two.)
#It does not impact the processing performance of the equipment it protects.
#It is designed to protect more than one computer.

16
What is the result of changing the default username and password on a wireless access point?
#It reduces the chance of someone accessing the device and changing settings.

17
A technician has been asked to format the drives of several Windows XP computers with a file system that can use file-level permissions to secure confidential information. Which file system should be used by the technician?
#NTFS

18
After a technician collects information from the computer, which two sources can provide the technician with possible solutions for various types of network-related problems? (Choose two.)
#the manufacturer FAQ for network devices
#technical websites

19
What is the default setting for Windows XP operating system updates?
#automatic

20
On a Windows Vista computer, which CLI command is used to repair the master boot record that has been damaged by a virus?
#bootrec.exe/fixmbr

21
A user reports that the antivirus software on a computer is always turned off when the computer is restarted, despite being reactivated each time the computer starts up. Further investigation by the technician shows that the Internet browser also displays an incorrect homepage. What is the probable cause of these problems?
#The computer has been infected with spyware.

22
Which three physical security measures are employed to prevent security breaches and loss of data? (Choose three.)
#conduit
#card key
#security guard

23
The ABC Company network designers are designing the new corporate WiFi network. Which two precautions should be implemented because of security concerns with wireless networks? (Choose two.)
#Disable broadcast of the SSID.
#Configure WPA on access points.

24
A student has a Windows XP laptop firewall set with the Don't Allow Exceptions option enabled. What is the consequence of setting this option?
#No applications on an outside network are allowed access to the laptop.

25
Which method can a technician use to make sure that only specific computers connect to a wireless router?
#MAC address filtering

26
A network administrator has moved encrypted files from one computer to another computer on the network and now the files are not encrypted. What does the administrator need to do to correct the problem?
#Convert the destination computer partition to NTFS.

27
A network administrator is trying to allow everyone access to a data folder while limiting access to individual subfolders to individuals. The administrator is having problems with all users being able to view and edit all files and folders. What should the administrator look at to solve the problem?
#Check to see if the subfolders have inherited rights from the main folder.

28
Which data security technology takes the form of an object which must be close to a computer before the user can successfully submit a username and password?
#security key fob

29
A network administrator is trying to change the account name of a user but cannot make the changes. What could be a possible cause?
#The administrator does not have the correct permissions to make the change.

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IT essential 4.1 chapter 15

1.When planning the network in a new building, the technician notes that the company requires cabling that can extend up to 295 ft (90 m) with enhanced bandwidth support at an affordable price. Which cable type will the technician pick if he chooses the most common type of cabling used on networks?

*Cat5e

2.The network administrator has physically installed wireless NICs in three new computers. Which two additional steps will complete the installation process? (Choose two.)

*Configure the device drivers.

*Configure the NICs with addressing information.

3.A company adds a few refurbished computers to a network. The company finds, however, that the refurbished computers perform significantly worse than the original networked computers performed with applications that require the transfer of data over the network. What should the company technicians do?

*Check if the network interface cards in the computers are limited to 10 Mb/s.

4.ABC Computer Company is in the process of planning a network for a new client. A network technician has been asked to perform a physical inspection of the facilities to determine the flow of data and protocols required by the client. What is this inspection called?

*site survey

5.Which protocol provides secure transport of data from the company web server to remote users?

*HTTPS

6.n Internet Explorer, after choosing Tools and then Internet Options, which tab would a user select to set the browser to prompt before downloading potentially unsafe content?

*Security

7.Which two methods can be used to connect IP phones to a network? (Choose two.)

*Connect the IP phone to the Ethernet LAN using an RJ-45 connector.

*Establish an Internet connection then use an Analog Telephone Adapter.

8. technician is working on a host computer that fails to obtain an IP address. Which three actions could the technician perform to determine the cause of the problem? (Choose three.)

-Check the PC firewall settings to make sure that DHCP is allowed.

- Check that the DCHP server is operational.
- Check that the network cable is connected

9.Which three ports are used by SMTP, POP, and IMAP? (Choose three.)

*25

*110

*143

10.Which two ipconfig parameters are used within Windows XP to remove and assign the IP address previously provided by a DHCP server? (Choose two.)

*release

*renew

11.The network technician has been asked to share a new printer on the network using the Add Printer wizard for Windows XP. Which path should the technician use to run the Add Printer wizard?

*Start > Control Panel > Printers and Faxes > File > Add Printer

12.Students on the college network need to be able to view folder names and data in files stored on the Windows-based file server, but should never be allowed to add or save information on the server. Occasionally, the students also need to run media programs to watch videos stored on the server. Which permission should the network technician assign to the students accessing the file server?

*read

13.Which two hazards exist when working with fiber optic cabling? (Choose two.)

*chemicals

*glass splinters

14.A technician is troubleshooting a network and finds hosts with duplicate static IP addresses. Which protocol could be used to resolve this issue?

*DHCP

15.Which action should a user take to ensure that personal information that is entered into a website form is not retained on the computer?

*Delete the temporary Internet files.

16.A computer user cannot access a bank using HTTPS. What is one recommended solution?

*Enable SSL through the web browser application.

17.What is the purpose of an analog telephone adapter in the application of VoIP services?

*to convert IP phone digital voice data to analog signals

18.Which safety precaution should be used when working with any type of cable?

*Wear safety glasses when working any type of cable.

19.Refer to the exhibit. The tracert command was used on the local computer to verify connectivity with a remote site. Which type of address is shown in the highlighted line of the tracert command output displayed in the exhibit?

*default gateway for the local computer

20.After booting a computer running Windows 2000, the following message displays: “The IP address already exists on another computer”. Which two steps will quickly obtain a new IP address from the DHCP server? (Choose two.)

*run ipconfig /release

*run ipconfig /renew

21.A technician is configuring a network device for remote access. Which protocol is commonly used as a secure alternative to Telnet?

*SSH

22.What would be a disadvantage of configuring a wireless router or access point to operate only in accordance with the 802.11n protocol standard?

*Older, legacy wireless devices may be unable to connect to the wireless network.

23.What are two possible causes of e-mail attachments not being received with e-mail messages? (Choose two.)

*The e-mail attachments could be too large.

*The e-mail server could not be receiving e-mail messages that are using POP.

24.What are two ways to assign an IP address to a wireless NIC? (Choose two.)

*Assign a static address.

*Use DHCP.

25.While using nslookup, a student sees the following message: “Can’t find server name for address 127.0.0.0: timed out.” What is one possible problem?

*The computer does not have at least one entry for a DNS server configured.

26.A user is receiving e-mail on a regular basis from a particular person. A problem occurs when the e-mail from this same person contains an attachment. What is one solution?

*Ask the IT department to permit port 25 through the firewall.

27.A new employee needs to transfer files to the corporate FTP server. However, the employee is unable to log in to the FTP server. What is the most likely cause of the problem?

*An incorrect port number is configured in the FTP client.

28.A textbook author needs to upload a chapter from a home computer to the FTP server of the publisher. The author uses the correct username and password, but the transfer fails. What is the most likely cause of the problem?

*Port 21 should be enabled on the home firewall.

29.While troubleshooting a computer, the technician releases and renews the IP address. A message appears: “No operation can be performed on the adapter while its media is disconnected.” What is a probable cause of the message?

*The network cable is unplugged.

30.The network technician is researching the best way to connect the branch offices to the main office. What are three main considerations that the technician should remember when choosing an Internet connection? (Choose three.)

*availability

*reliability

*speed

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IT essential 4.1 chapter 14

1.Which two parts, one in a laser printer and one in a dot matrix printer, should be allowed to cool before attempting any repairs? (Choose two.)

fuser assembly

print head

2.Which two pieces of software are included with most new printers and are installed by the user? (Choose two.)

configuration software

printer driver

3.Which Windows component allows the Windows operating system to output graphics to a computer screen or print device?

GDI

4.A user reports that whenever he needs to print a document, the print job process is automatically sent to the wrong network printer. Which path should the user follow to resolve this problem in Windows XP?

Start > Control Panel > Printers and Faxes, right-click the printer, and then select Set as Default Printer

5.A technician is installing a new inkjet printer. The printer has successfully printed test pages. Which task also verifies the functionality of an inkjet printer after installing the printer driver?

using different types of paper trays for special paper sizes

6.Which two methods are often used to connect a lower-cost printer to a Windows XP network? (Choose two.)

Use a separate print server.

Connect to a networked computer and share the printer.

7.Which two issues should be considered when purchasing RAM for a new printer? (Choose two.)

physical type of memory

number of memory slots available

8.Which scanner option considerably affects the size of the output file?

resolution settings

9.A technician has completed the routine maintenance service for all the printers in the accounting department. Which action helps ensure that the next routine maintenance service is performed at the correct time?

Reset the counters.

10.Users working in humid environments notice that documents printed by a laser printer are of poor quality. It is discovered that the printer is unable to attach toner to the paper. What is the most likely cause of the problem?

The paper absorbed moisture from the air and is damp.

11.Which two printer parts should be cleaned with a damp cloth? (Choose two.)

roller surfaces in dot matrix printers

print head in inkjet printers

12.As a part of the maintenance process for a laser printer, a technician should remove all the small particles of toner inside the printer. What is the recommended method to perform this task?

Use a vacuum cleaner with HEPA filtration.

13.Which two items can help extend the life of an inkjet printer? (Choose two.)

type of ink

paper type

14.Which type of printing option should be implemented to allow a user to change settings for each document sent to the printer?

per-document

15.Users in the accounting department are having trouble digitizing documents with a scanner. What should the technician do to resolve the problem?

Calibrate the scanner.

16.Which type of port is used for low-speed dot matrix printers?

Serial

17.Which path will allow a user to add a printer in Windows XP?

Start > Control Panel > Printers and Faxes > Add a Printer

18.A technician is installing network printer software and drivers on a Windows Vista computer. At the Select a Printer stage the technician wants to install a printer that is not listed. Which two methods are available to identify and select the required printer? (Choose two.)

name

IP address

19.What two solutions would fix the problem that occurs when every page that is printed by a laser printer produces lines or streaks? (Choose two.)

Replace the drum.

Use the cleaning utility to clean the cartridge nozzles.

20.What could be a result of printing with paper that has become damp because of high humidity?

Paper jams are more frequent

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IT essential 4.1 chapter 13

1
Which portable connection provides the user with the possibility of high-speed Internet connectivity?
#cellular

2
Which standard does Bluetooth incorporate to reduce the chance of interference when multiple Bluetooth devices are present?
#AFH

3
What wireless technology has a range limited to 3 feet (1 m) and cannot penetrate ceilings and walls?
#infrared

4
Which wireless technology is a low-power, short-range technology that uses LEDs to transmit data and uses photodiodes to receive data?
#infrared

5
Some keys on a laptop work intermittently. They sometimes type the letter and sometimes do not. What should a technician do to fix this problem?
#Clean the keyboard.

6
A student unpacks a new laptop, attaches the AC adapter, and powers it up. However, the laptop power LED is off. What is the probable cause of the problem?
#The AC adapter is not securely connected.

7
Refer to the exhibit. Which type of connection is being established between the PDA and the infrared keyboard?
#line-of-sight

8
A technician is working on a laptop that has excessive hard drive activity. Which two actions can the technician take to resolve the problem? (Choose two.)
#Delete files and programs on the hard drive.
#Install Additional RAM.

9
What are two steps a technician should take before repairing a laptop? (Choose two.)
#Backup all data stored on the laptop.
#Check the warranty to see if repairs must be done by an authorized service center.

10
A laptop that worked fine previously now fails to emit sound. A technician finds that the sound is still enabled through the control panel. What could be causing the problem?
#The sound could have been disabled through a slide switch commonly located below the sound port.

11
Which wireless technology offers a maximum data rate of 540 Mbps?
#802.11n

12
Which two sources can be used to determine the amount of currently installed RAM on a computer? (Choose two.)
#Administrative Tools utility
#System Properties dialog box

13
The design department recently doubled the RAM capacity in all of the laptops. After the upgrade, the laptop users reported experiencing improved performance. Which operational benefit have the users noticed after the RAM increase?
#The hard disk swap file is read less frequently.

14
A laptop that previously worked now fails to boot. The cursor fails to appear on the screen. When a bootable DVD is inserted, the system still fails to boot even though it is set to boot from CD/DVD. The fan turns, so power is applied and the power light is on. The technician installs the hard drive in another laptop and it works there. What is the probable cause of the problem?
#The CD/DVD drive has failed.

15
Which two types of batteries should be completely discharged and then fully recharged to remove the charge memory? (Choose two.)
#Ni-Cad
#NiMH

16
Which attribute of a solid state drive would be an advantage when being used in a laptop?
#Solid state drives reduce power usage.

17
A laptop fails to start after a new hard drive has been installed. What are two possible causes of this problem? (Choose two.)
#The hard drive was not connected properly.
#The BIOS does not recognize the new hard drive.

18
Which Wi-fi standard uses the 5.0 GHz frequency band?
#802.11a

19
Which type of infrared network bounces the signal off ceilings and walls?
#scatter

20
Which two types of ports can be used to attach an external hard drive to a laptop computer? (Choose two.)
#USB
#Firewire

21
Manufacturers often offer devices in two versions, one with all the necessary manuals and drivers and one without. Which two names are given to these versions? (Choose two.)
#OEM
#retail

22
Which three standard procedures must always be included in a preventive maintenance schedule? (Choose three.)
#physical cleaning
#hard drive maintenance
#software updates

23
Which IEEE 802.11 standard uses only 5 GHz technology?
#802.11a

24
The accounting department has received a new laser printer. According to the printer technical specification, the printer complies with the Bluetooth Class 2 specification. What is the maximum distance that any device could be expected to successfully send print jobs?
#33 ft (10 m)


25
Why should care be taken when charging and handling a laptop battery?
#Laptop batteries can explode if mishandled or improperly charged.

26
Which two methods can be used to provide security for a Bluetooth connection? (Choose two.)
#PIN authentication
#Service Set Identifier (SSID)

27
Which type of encryption key should be enabled on WPA-compliant devices?
#128-bit

28
Which three laptop components should be cleaned during routine maintenance? (Choose three.)
#exterior case
#cooling vents
#keyboard

29
A laptop will only work on AC power. What should be done to fix the problem?
#Replace the battery.

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IT essential 4.1 chapter 12

1
Which virtual memory attribute is the only one a technician should change?
#location

2
Which Windows XP utility is used to partition and format hard drives?
#Disk Management

3
A technician boots a Windows XP computer that has an incorrect driver loaded for the video adapter card. How can the technician revert to a previous driver?
#Select the video adapter card in Device Manager, select the Driver tab, and click Roll back driver from Properties.

4
A user wishes to dual boot Windows XP and Windows Vista on a computer with a single hard drive. Which advice should the technician provide the user?
#It is necessary to create a second partition and install Vista into the second partition.

5
A technician is setting up an e-mail client for a customer. Which two protocols can the technician select to retrieve e-mails from the e-mail server? (Choose two.)
#IMAP
#POP

6
What are two reasons for creating two partitions? (Choose two.)
#separate data files and operating system
#allow the computer to be dual booted

7
Which information is backed up when a restore point is created?
#system and Registry information only

8
What is a common cause of the Invalid Boot Disk error?
#There is a non-bootable floppy disk in the floppy drive.

9
A technician is having trouble repairing a difficult Windows XP problem. The usual quick-fix solutions did not work and there are no obvious clues found in either Device Manager or Event Viewer. What two actions should the technician try next? (Choose two.)
#Check any manuals relating to the hardware and software.
#Check the Internet for possible solutions.

10
Which action should be taken to start the defragment utility when using the Windows XP Category View?
#Double-click My Computer, right-click the disk to defragment, and choose Properties > Tools > Defragment Now.

11
In Windows XP which file determines the prompt that a user sees during the boot process when multiple operating systems are present?
#BOOT.INI

12
Which action configures Windows Explorer to display file extensions?
#Choose Start > Control Panel > Folder Options > View, uncheck the Hide extensions for known file types check box.

13
A video-file editor defragments the hard drive on his computer every month to ensure continuing optimal performance. How can the editor ensure that the defragmentation occurs every month?
#Add Defrag to Scheduled Tasks in System Tools.

14
Which two pieces of information are required when configuring Automatic Updates for Windows XP? (Choose two.)
#day
#time

15
When configuring Windows XP, which setting configures a service to run every time a computer is started?
#automatic

16
Which two locations are commonly used in Windows for temporary files? (Choose two.)
#C:\temp
#C:\Windows\temp

17
What is the most common cause of blue screen errors?
#device driver errors

18
A user has observed that the performance of the hard disk has degraded over time. What is the first thing a user should do to improve performance?
#Defragment the hard disk.

19
Which Windows XP Professional installation uses a Sysprep file?
#image-based installation

20
What is a feature that Internet browsers provide to improve performance when accessing recently visited websites?
#caching recently accessed pages

21
While attempting to run an application, a user receives an error message indicating that a required RPC service is unavailable. The user determined that the RPC server is functioning properly. Which action should be tried next by the user?
#Restart the service.

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IT essential 4.1 chapter 11

1.A technician suspects that a hard drive is beginning to fail. Which two conditions would support this suspicion? (Choose two.)

*The hard drive is making unusual noises.

*The hard drive has a gradual increase in the number of bad sectors.

2.Which two problems are caused by inadequate CPU cooling and ventilation? (Choose two.)

*The computer locks up.

*The computer does not boot.

3.A technician fails to successfully boot a computer into Safe Mode. The technician then successfully boots the computer using a Windows boot disk. What is the most likely cause of the problem?

*hard drive failure

4.A technician is concerned that a computer is overheating. The computer reboots without warning. What can the technician do to improve the circulation of air through the computer?

* Add one or more case fans.

5.A customer needs help selecting a new power supply for an existing computer. Which two questions should a salesperson ask to help the customer? (Choose two.)

*What is the size of the case, and which type of motherboard is in the computer?

*Which components are currently being used on the computer, and what new components may be added to the computer?

6.Which three computer system capabilities should a technician consider when installing a video capture card? (Choose three.)

*processor speed

*amount of RAM

*VGA adapter specification

7.A customer is interested in video editing and has purchased a FireWire hard drive for storage of videos. However, no FireWire ports are available on the motherboard. What type of adapter will the customer be interested in obtaining?

*I/O

8.Which tool would be the best to use to test the voltage output on every pin of a SATA connector?

*multimeter

9.When a computer boots, the hard disk is not recognized. What are two possible causes of the problem? (Choose two.)

*The power cable is not attached properly to the drive.

*The data cable is loose or disconnected.

10.A computer system keeps losing the date and time or requesting to go into the Setup program during the boot process. What are two possible solutions? (Choose two.)

*Replace the motherboard battery.

*Verify that the motherboard battery is secure.

11.A technician is upgrading a computer motherboard and has successfully replaced a single core CPU with a dual core CPU. What should be checked to ensure that the dual core CPU now operates correctly?

*Confirm that the BIOS firmware supports the dual core CPU.

12.When testing the 6-pin PCIe connector with a multimeter, what should the voltage read?

*12 V

13.Why is a solid state drive more reliable than a traditional drive?

*It has fewer moving parts.

14.A motherboard flash BIOS has been updated. After the update, the computer restarts, but does not boot. The technician examines the motherboard documentation and discovers the motherboard has only one BIOS chip. What will the technician have to do to fix this problem?

*Obtain a replacement BIOS chip.

15.Which two ports are used to connect external media readers to a computer? (Choose two.)

*FireWire

*USB

16.A technician begins gathering data from a customer by asking open-ended questions. Which question is a proper open-ended question?

*What happens when the PC is powered on?

17.What type of motherboard bus carries memory locations?

*address

18.A technician needs to retrieve a DVD from an optical drive that is jammed and fails to open. What is the best method the technician could use to retrieve the DVD?

*Insert a pin in the small hole next to the eject button.

19.What is the purpose of the copper or aluminum between a processor and the fan on a computer motherboard?

*It conducts heat from the processor so that the fan can disperse the heat.

20.Which two motherboard features must be compatible when selecting a new CPU? (Choose two.)

*chip set

*socket type

21.You are monitoring a new technician installing a device driver on a Windows-based PC. The technician asks why the company requires the use of signed drivers. What would be the best response to give?

*A signed driver has passed Microsoft’s quality lab test and prevents a system from being compromised.

22.What manufacturing process makes a multicore processor operate faster than a single-core processor on the same motherboard?

*The multicore processors are designed with multiple processors integrated into the same circuit.

23. A technician is helping a client select additional RAM for a computer. Which three items should be considered when updating RAM? (Choose three.)

*The memory must be compatible with the video card.

*The memory must be compatible with the motherboard.

24.On what media is information stored when an SSD is installed?

*static RAM

25.What are two probable causes of a computer failing to recognize a newly installed storage device? (Choose two.)

*The device jumpers are set incorrectly.

*The system BIOS settings are incorrect.

26.A new sound card has just been installed, but no sound reaches the speakers. What are two common solutions a technician might implement? (Choose two.)

*Connect the speakers to the correct port.

*Unmute the sound through the operating system.

27.A motherboard has a 64-bit bus. What does this mean?

*The processor can transmit 64 bits at a time to a motherboard component

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